IntCIS Assistance Support is a one-on-one support channel that is staffed 24x7x365 with experienced support engineers.
The plans offer an unlimited number of technical support cases with pay-by-the-month pricing and no long term contracts, providing the level of support that meets your needs.


IntCIS Assistance Support Plans

Customize support to meet your current and evolving needs

Receive support from application experts. At IntCIS, we believe that when our customers succeed, we succeed. Our support plans offer various levels of service so you can get the help you need, when you need it.

IntCIS Pay As you Go Plan

Receive support from Linux experts. At IntCIS, we believe that when our customers succeed, so do we.

  • Get Expert guidance on integrating and reduced risk for solution failure. Dev-Ops fine tuning, scripting and Development issues
  • Third party applications such as OS, web servers, email, VPN, databases, and storage configuration
  • Best practices to help you successfully integrate, deploy, and manage applications

  • IntCIS Assistance
    Service Request Plan

    $4

    /Ticket

    /up to 30 Min

    For Any Tasks, Simple, cost effective. Choose from pre defined tasks or make your own tasks for ongoing needs.


    Schedule Now
    to be on next queue


    IntCIS Assistance
    Task Based Plan

    $25

    /Per Task*

    For Any Tasks, Simple, cost effective. Choose from pre defined tasks or make your own tasks.



    Schedule Now
    to be on next queue



    IntCIS Assistance
    Pay As You Go


    For Any Tasks, service or projects.
    break fix, event and 24/7 plans available. With annual plans, get the equivalent of two months
    free.




    View All Plans Free Trial





    More Plans



    IntCIS Operation or Business Support Plan

    Receive support from Linux experts. At IntCIS, we believe that when our customers succeed, so do we.

  • On-Demand plan, preparing for production and adding features ensure it goes smoothly.
  • Break-fix, troubleshooting operational Problems detected by health checks, systemic problems, production issues

  • Standard

    $49

    /per hour

    /any instance or server

    8-Hour response time.
    (weekdays only)

    Online Ticket Submission

    Start with 10 Hours, use anytime Annual renewal

    Add to Cart

    Silver

    $95

    /per hour

    /any instance or server

    Specialized Services

    8-Hour response time.
    (weekdays only)

    Live Chat Support

    Add to Cart

    Gold

    $500

    per month billed annually

    Online Ticket Submission

    2-Hour response time.
    (weekdays only)

    24x7x365 support

    Live Chat Support

    Web Conference support.
    (with screen share)

    Live event support- 1 event incl.




    Add to Cart

    Premium

    Contact Sales

    Online Ticket Submission

    2-Hour response time.

    24x7x365 support

    Live Chat Support

    Web Conference support.
    (with screen share)

    Live event support- 1 event incl.

    Hot fixes

    Dedicated account owner


    Contact Sales

    IntCIS Premium Support Plan

    Receive support from Linux experts. At IntCIS, we believe that when our customers succeed, so do we. Our premium support plans offer various levels of service so you can get the help you need, when you need it.

  • Project based OS support includes CRM, ERP or Application, databases and Infra support servers. Cloud components, billing optimization on multi-cloud platforms
  • Include performing system administration tasks and hot fixes





  • * Response times listed in Silver and Premium plans only apply to Severity Level 1 submissions made via the customer support portal.

    Premium support subscriptions grant access to the following support services. Please note: Active maintenance and support is required in order to purchase a Premium support plan and access technical support.

     

    Support Services

    Online Ticket Submission: Open a ticket for our technical support agents at https://my.intcis.com/account/submitticket.php.

    Response Time: A technical support agent will be actively working on your case.

    Live Chat Support: Engage live with a technical support agent using our chat feature on https://intcis.com/support.

    Web Conference Support with Screen-Share: Speak with a technical support agent while showing them your issue in real time.

    24×7 Support: A technical support agent will be available to respond to your support needs 24 hours a day, 7 days a week.

    Live Event Support: Included with Silver and Premium Support! A dedicated support agent will be on call and will respond immediately to issues during the setup and scheduled time of your event. (Includes 3 hours of setup and 3 hours of monitoring during the event. Additional time may be purchased for $400/hour).

    Hot Fixes: Special software patches will be created to fix your specific issue, if deemed necessary by our engineers. This is available only to customers running the latest version of OS and Application supported by IntCIS.

    Dedicated Account Owner: You will receive an account manager who will be your direct contact at IntCIS and oversee your needs.

     

    Severity and SLAs

    Premium support subscriptions grant access to the following Premium services. Please note: Active maintenance and support is required in order to purchase a Premium support plan and access technical support.

     

    Severity Level Pay As you Go Business Premium

    Severity Level 1 (urgent)—A problem that severely impacts your use of the software in a production environment (such as loss of production data or in which your production systems are not functioning). The situation halts your business operations and no procedural workaround exists.

    SLA—IntCIS and customer organization representatives will work continuously until critical functionality and Services are restored.

    Same Day 2 Hours 30 Minutes

    Severity Level 2 (high)—A problem where the software is functioning but your use in a production environment is severely reduced. The situation is or degraded functionality causing a high impact to portions of your business operations and services..

    SLA—IntCIS and customer organization will commit significant resources to resolving issues..

    Same Day 4 Hours 1 Hour

    Severity Level 3 (medium)—A problem that involves partial, non-critical loss of use of the software in a production environment or development environment. For production environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround. For development environments, where the situation is causing your project to no longer continue or migrate into production.

    SLA—IntCIS and customer organization representatives will work during normal business hours to restore Service to satisfactory levels.

    Same Day Same Day 2 Hours

    Severity Level 4 (Low)—You require assistance or information regarding an IntCIS product or service but your business continues to function, including by using a procedural workaround. Website Content update for Pay-As-you-Go plan with Ticket Based or Task Based plan.

    SLA—Requests are prioritized over those from non-Premium support customers.

    Same Day Same Day

    Frequently Asked Questions

    Which products are covered by the Business and Premium plans?
    The premium support plans apply to all IntCIS products and services.

    Who can buy premium support?
    Premium support must be purchased with an IntCIS product or purchased by existing customers with active Assistance plan or with cloud maintenance and support.

    Refund Policy ?
    All paid Support plans are billed monthly, with no long-term contracts.
    Yearly License: We follow a One Month refund policy.
    Monthly License: We follow a 15 Days refund policy.

     

    How does the web conference support work?
    Customers with Premium level support will see the option to request a call with our support engineer when submitting a support ticket. After the ticket is placed, a support engineer will review your issue, and email you dial-in information within the tar

     

    IntCIS keeps renewals simple, fair, and very affordable.
    Your IT environment is constantly changing—new devices, new challenges—and our frequent updates help you stay on top of it. Renewing maintenance is far less expensive than purchasing a new license after your maintenance has expired.


    Still Have Questions?

    Contact our sales team and let us find the right plan for you.

    Contact


    Developed by OS and Application engineers who know what it takes to manage today's dynamic IT environments, IntCIS has a deep connection to the IT community. IT service management that are effective, accessible, and easy to use.